Cisco Webex Teams Help



  1. Cisco Webex Teams Help
  2. Webex Teams Support
  3. Webex Meetings Support

Known Issues for Hybrid Data Security

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  • If you shut down your Hybrid Data Security cluster (by deleting it in Cisco Webex Control Hub or by shutting down all nodes), lose your configuration ISO file, or lose access to the keystore database, your Cisco Webex users can no longer use spaces under their People list that were created with keys from your KMS. This applies to both trial and production deployments. We do not currently have a workaround or fix for this issue and urge you not to shut down your HDS services once they are handling active user accounts.

  • A client which has an existing ECDH connection to a KMS maintains that connection for a period of time (likely one hour). When a user becomes a member of a Hybrid Data Security trial, the user's client continues to use the existing ECDH connection until it times out. Alternatively, the user can sign out and back in to the Cisco Webex app to update the location that the app contacts for encryption keys.

    The same behavior occurs when you move a trial to production for the organization. All non-trial users with existing ECDH connections to the previous data security services will continue to use those services until the ECDH connection is renegotiated (through timeout or by signing out and back in).

Webex

Use your Cisco Webex Rooms or other SIP devices to join CVI-enabled Microsoft Teams (typically your own company’s meetings). Table 1 outlines the features and benefits of the Webex Video Integration for Microsoft Teams within an organization.

Cisco webex teams collaboration help

Many modern workplaces today have a mix of different vendors across their collaboration and extended productivity portfolios, making interoperability and integrations crucial to enable and retain work productivity. Cisco Webex® Video Integration for Microsoft Teams is designed for customers that standardized on Cisco® Webex Rooms and other Session Initiation Protocol (SIP) standard video devices and use Microsoft Teams for a meeting solution. It enables customers to connect these devices to Microsoft Teams without having to deploy a third-party interoperability solution.

Cisco Webex Teams Help

Cisco Webex Video Integration for Microsoft Teams is a Microsoft Certified third-party solution based on Cloud Video Interop (CVI) for Microsoft Teams.

Cisco Webex Teams Help

Webex Teams Support

Table 1.Features and benefits

Feature

Benefit

One-Button-To-Push (OBTP) join experience with Webex Calendar Service

The optimal user experience is provided with OBTP provided by Cisco Webex Hybrid Calendar Service. Easily and quickly join meetings by pressing a join button when it’s time to attend the meeting.

Direct dial or Interactive Voice Response (IVR) when OBTP is not available

If a device has not been OBTP-enabled, users can still join from their SIP device of choice via direct dial-in or IVR.

Webex supported layouts

Users enjoy an optimized user experience, with the ability to focus on what’s important to them by taking full advantage of multi-screen systems and flexible layout options.

Bi-directional content sharing (via physical connection or wireless for on-premises device(s)

Users can connect their laptop to a Webex Room device in order to share content during their meeting. With flexible screen layouts, users can decide on the best user experience to view someone else’s sharing.

Full roster list

Attendees gain full visibility into who joined the meeting, including any other Cisco Webex Rooms as well as Microsoft Teams devices.

Lobby management

Cisco Webex Video Integration for Microsoft Teams follows the Microsoft Teams lobby policy, simplifying management and increasing meeting security.

Webex Control Hub-based configuration

Streamline the admin experience via a centralized configuration.

Webex Meetings Support

To view buying options and to speak with a Cisco sales representative, visit: https://www.cisco.com/c/en/us/buy.html.